North American Onboarding Process Lead

6 days ago


Dublin, Dublin City, Ireland Phorest Salon Software Full time
Job Description

We are seeking an experienced leader to manage our onboarding process in the North American region. As the Customer Onboarding Journey Manager, you will oversee the development and execution of our onboarding process strategy, ensuring seamless customer transitions and exceptional experience.

This role requires a strong understanding of operational process design and management, as well as excellent leadership skills to manage a team of analysts and specialists. You will be responsible for developing and monitoring process controls, identifying opportunities for eliminating non-value activities, and managing relationships with senior stakeholders.

The ideal candidate will have experience in process management, data analysis, and team leadership. They will possess strong problem-solving skills and be able to effectively communicate with global counterparts and stakeholders.

Key Responsibilities
  • Develop and execute onboarding process strategy to ensure seamless customer transitions.
  • Manage a team of Data Migration Analysts and Feature Activation Specialists to optimize processes and drive continuous improvement.
  • Design and implement high-level operational process improvements to enhance process efficiency and customer satisfaction.
  • Monitor key operational metrics, including migration success rates, feature activation timelines, and process efficiency.
  • Collaborate with global counterparts to improve operational performance and quality.


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