Income Protection Specialist
5 days ago
Key Responsibilities
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- Assess and manage a portfolio of Income Protection and Specified Illness claims, ensuring fair and efficient decision-making.">
- Work closely with clients and clinical providers to develop rehabilitation and recovery plans, facilitating a return to work where possible.">
- Identify and manage cases with claim recovery potential, collaborating with internal and external specialists (rehabilitation teams, medical experts).">
- Oversee claim outcomes, including return-to-work planning, claim terminations, and ongoing payments.">
- Handle appeals on claim terminations, including referrals to the Financial Services and Pensions Ombudsman (FSPO) where necessary.">
- Lead and participate in process improvement projects, ensuring high-quality claims handling and a strong customer experience.">
- Train and mentor less experienced claims assessors, providing guidance and technical expertise to develop team capability.">
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Income Protection Specialist
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