Protection Claims Assessor

3 weeks ago


Dublin, Dublin City, Ireland Aviva (EG) Full time

We are seeking Claims Assessor to join our Risk Protection Claims Team. In this role, you will efficiently and effectively assess income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction. Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries. This role is based in our Dublin office and adheres to Aviva's hybrid working policy. Duties & Responsibilities: Assessment and Review of Income Protection and Specified Illness claims Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate theclaims Managing the cases to an outcome - return to work, termination, continue topay Dealing with appeals on claim terminations including referrals to FSPO Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience Skills & Experience: Some experience in Income Protection and Specified Illnessclaims desirable Working towards QFA qualification Excellent inter-personal and communication skills Well-organised and ability to manage several tasks at the same time Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and theoptionto buy/sell up to 5additionaldays. Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact



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