AWS Cloud Technical Expert

3 days ago


Dublin, Dublin City, Ireland Engineeringuk Full time

About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology.

We are looking for a talented Cloud Support Engineer to join our team and help us deliver exceptional customer experiences. As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.

Your Day-to-Day

  • You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
  • You will drive initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, and trainings.
  • You will leverage your customer support experience to provide feedback to internal teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.

Key Requirements

  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Knowledge or experience in data science or similar role involving data extraction, analysis, statistical modeling, communication experience, and troubleshooting.
  • Experience using notebook solutions such as Jupyter to conduct reproducible data analysis and modeling projects.


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