Front Desk Manager

6 days ago


County Dublin, Ireland Carlton Hotel Blanchardstown Full time
Job Summary:

We are seeking a highly organized and customer-focused Front Desk Manager to join our Reception Team at the Carlton Hotel Blanchardstown. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience in managing day-to-day operations in a fast-paced hotel environment.

Key Responsibilities:
  • Manage the smooth, efficient, and professional running of the Reception Department
  • Supervise Reception shifts and ensure adequate cover during busy periods
  • Motivate and lead the Reception team to achieve high standards
  • Work closely with HR to ensure recruitment and training meet the department's needs
  • Coordinate administrative duties and requests from external companies and internal departments
  • Foster a close working relationship with Reservations and Sales teams
  • Ensure all customer inquiries are dealt with professionally and efficiently

Requirements:
  • Experience in a similar role
  • Good working knowledge of Microsoft Office and Mews/Hotsoft/Opera or similar client systems
  • Friendly and approachable personality
  • Excellent team player with professional phone manner
  • Sales experience an advantage

Benefits:
  • Competitive salary
  • Free meals on duty
  • Free car parking
  • Excellent career progression opportunities


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