Senior Customer Experience Manager

3 days ago

Navan, Meath, Ireland beBeeCustomerOperations Full time €45,000 - €60,000
Job Overview

We are looking for a Senior Customer Operations Specialist to join our Claims team.

This is a fixed term contract based full time role in either our Dublin or Navan offices.

Key Responsibilities:

  • Ensure timely processing of tasks and adapt to new tasks when required.
  • Maintain adherence to policies and procedures across various products and business lines.
  • Identify risks and bring them to management attention in a timely manner.
  • Show a continuous improvement and innovative thinking mindset.
  • Bring ideas and improvements to the table and operate a can-do attitude.
  • Complete tasks efficiently, considering end-to-end timelines, first point resolution, removal of waste, customer effort, and costs.
  • Use initiative for problem-solving and identifying improvement measures.
  • Enhance customer experience by identifying opportunities.
  • Support strategic projects and initiatives as required.
  • Train and share knowledge with junior members and support their growth.
  • Familiarize yourself with team volumes, metrics, and reporting on MI.
  • Provide support to junior members where needed.
  • Maintain relationships with key stakeholders, including sales, clients, and intermediaries.

Key Skills and Qualifications:

  • Demonstrate a deep understanding of the risk and compliance environment.
  • Show a strong customer focus with a proven track record of implementing market-leading service improvements.
  • Deliver best practice in operational process and service delivery.
  • Show determination, focus, and strong time management and analytical skills.
  • Work under pressure, meet tight deadlines, and display strong attention to detail.
  • Show a service-focused approach.
  • Ability to work in a team, plan, organize workloads effectively, and meet deadlines.
  • Show curiosity and ambition, proposing thought-provoking and innovative ideas.
  • Mentor and coach other team members.

About the Role:

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional customer experiences.

You will be responsible for ensuring the timely processing of tasks and maintaining adherence to policies and procedures.

In return, you can expect a challenging and rewarding role that offers opportunities for growth and development.

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