Support Operations Specialist

4 days ago


Cork, Cork, Ireland Clanwilliam Health Full time
Job Summary

Clanwilliam Health is seeking a Support Operations Specialist to join our team. As a key member of our support operations team, you will be responsible for ensuring that our customers receive exceptional service and support.

The ideal candidate will have a strong background in technical support, with experience in leading teams and implementing process improvements. They will possess excellent communication and leadership skills, with the ability to work in a fast-paced environment, both in a team or alone, dealing with several tasks simultaneously.

Your responsibilities will include:

  • Leading a team of technical support specialists
  • Implementing process improvements to enhance customer experience
  • Coupling with Product Owners, Operations, and internal stakeholders to ensure quality service
  • Prioritizing customer requests/support issues and projects effectively
  • Conducting site visits with customers to help build relationships

You will also be required to record KPI's and create reports for both external and internal monitoring of performance.



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