
Content Strategy Specialist
2 days ago
We are seeking a proactive and driven individual to join our content strategy team as a Help Center Article Strategist.
Key Responsibilities:- Draft, edit, test, and improve help center articles and customer support responses
- Apply, maintain, and evangelize content standards and best practices
- Use data to make content decisions and influence partners to improve support experiences
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight deadlines
The ideal candidate will have 5+ years of experience in a technical drafting or content strategy role, with 6+ months of experience working in content drafting for generative AI and/or LLMs. Strong critical thinking skills and editorial judgment around complex topics are essential.
At WhatsApp, we value diversity and inclusion. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or other applicable legally protected characteristics.
Requirements:
- 5+ years in a technical drafting or content strategy role
- 6+ months experience in content drafting for generative AI and/or LLMs
- Critical thinking skills and editorial judgment
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