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Investor Service Quality Assurance Specialist
1 week ago
Northern Trust is a Fortune 500 company committed to providing innovative financial services to the world's most successful individuals, families, and institutions. With over 22,000 partners, we serve our clients using leading technology and exceptional service.
Key ResponsibilitiesAs a Technical Co-ordinator, you will:
- Monitor quality standards in live queries within the Service Centre.
- Audit queries handled within the Service Centre to ensure quality standards.
- Provide insightful metrics to team leaders and managers.
- Offer coaching and training to Service Centre partners.
You will also be responsible for maintaining relevant controls, supporting the wider Quality and Complaints team, and contributing to network quality improvements.
