Regional Operations Head

6 days ago


Dublin, Dublin City, Ireland Navi Group Full time
Overview of the Job

This role is responsible for leading the Operations team and ensuring that all team members are working together to achieve the highest levels of output and profitability.

Main Responsibilities:

  • Lead the Operations team in achieving Navi Group's overall mission and KPIs.
  • Establish strong relationships between Operations Managers and franchise pharmacy customers and partners.
  • Collaborate with internal teams to execute trade plan activities and Navi initiatives.
  • Promote customer advocacy by actively collecting and responding to franchise customer feedback.
  • Act as the main point of contact for members and deliver feedback to key stakeholders within Navi.
  • Ensure effective communication with franchise partners, updating them on key KPIs and industry insights.
  • Oversee the ownership and management of sales pipeline for Navi Products and Services within the Franchise Group.
  • Liaise with Procurement to advise on correct inventory management for customers.
  • Ensure successful onboarding of new members to the franchise group.
  • Provide business advice to independent pharmacy owners, ensuring they maximize turnover and margin as well as operational efficiency.
  • Review company practices to ensure customers get maximum satisfaction from interactions with Navi Group.
  • Liaise and collaborate with internal teams to align annual financial objectives and meet KPIs.
  • Identify opportunities in each pharmacy and develop a business plan to maximize these opportunities.
  • Develop robust action plans for all stores covering all KPIs and measure performance against agreed benchmarks.
  • Deliver exceptional retail standards across the region and ensure promotional compliance.


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