IT Service Assurance Expert

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

About the Role

Cpl Healthcare is currently seeking an IT Service Assurance Expert to join our team. The successful candidate will be responsible for supporting the Senior Service Delivery Manager in various activities.

  • This includes reviewing and analyzing reports and dashboards provided by suppliers, ensuring all SLAs and KPIs are met as per contract.
  • The role requires attending Service Reviews and operational calls as a key stakeholder, ensuring terms of reference are upheld.
  • The successful candidate will prepare reporting to provide an overview of all vendors' performance and distribute it to agreed stakeholders as per agreed timelines.
  • Additionally, they will establish and report on Continuous Service Improvement plans in collaboration with Vendor Service Delivery Managers.
  • Collaboration with suppliers and third parties on 3rd party process development is also required.
  • The ideal candidate will review documentation and provide feedback as per ITIL best practices internally and externally as needed.
  • Supporting the IT Controller to ensure all IT controls are reported on time and available for compliance auditing is another key responsibility.
  • Overseeing suppliers on audit finding remediation and supporting IT controllers on closure with relevant artefacts is also part of this role.
  • Lastly, the successful candidate will support service delivery manager on Incident and Change management, as well as manage the Third Party Risk Management engagement with FCRM suppliers for Product and Technology Function.

Responsibilities

  1. Review and update documentation as required.
  2. Engage in project meetings as necessary.
  3. Collaborate across business functions for process and remediation activities.
  4. Gather relevant information from third parties and facilitate any meetings required.

Qualifications

  • 3-5 years of experience in Service Delivery.
  • Logical Reasoning.
  • Oversight of IT Controls.
  • Experience in a regulated industry.
  • Time Management.
  • Effective Communication Skills - Verbal and presentation.
  • Attention to detail.
  • Contract Management.


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