Sales and Revenue Manager

2 days ago

Waterford, Waterford, Ireland beBeeTicketing Full time €45,000 - €60,000
Job Overview

Waterford FC is seeking a sales and revenue manager to lead front-facing operations. This key role maximises retail and ticketing income, delivers an excellent supporter experience, and ensures smooth daily management of the club shop and ticket office.

You will be at the heart of the club's interaction with supporters, growing loyalty, increasing sales, and delivering exceptional matchday experiences.

Key Responsibilities
  • Manage all ticketing activities including matchday tickets, season tickets, memberships, and events.
  • Collaborate with external partners to oversee the club shop and online store, maintaining stock levels and product availability.
  • Work with system providers to ensure complete setup for all events and products.
  • Carry out regular stock checks, control inventory levels, and report on low-demand or non-moving items.
  • Ensure seamless transactions at point-of-sale and troubleshoot system issues.
  • Develop and implement a retail and ticketing marketing plan in partnership with senior management, including promotions, campaigns, and advertising.
  • Identify new commercial opportunities to increase retail and ticketing revenues.
  • Manage staff workflow during the week and lead matchday teams across ticket sales and turnstiles.
  • Efficiently process all supporter enquiries via web, email, and phone, maximising sales opportunities while providing outstanding customer service.
  • Provide accurate reports and updates to senior management and support finance with reconciliations and sales reporting.
  • Liaise with opposing clubs on ticket allocations and requirements.
  • Complete accurate match returns and adhere to safe working practices on matchdays.
  • Represent the Club at meetings and undertake additional duties as required.
The Ideal Candidate

We seek a commercially-minded individual passionate about football who can deliver exceptional service to our supporters.

Requirements
  • Strong IT skills, with proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
  • Experience using EPOS/till systems, merchant card services, and payment terminals.
  • Previous experience working with ticketing or retail systems.
  • Previous experience in a customer-facing managerial role.
  • Proven ability to deliver and embed excellent customer service standards.
  • Experience with ticketing or retail operations (football or sports experience an advantage).
  • Strong organisational skills with attention to detail and a methodical approach.
  • Excellent communication and interpersonal skills; personable and approachable.
  • Confident team leader, with the ability to motivate and manage staff.
  • Flexible, reliable, and willing to work evenings and weekends in line with the football calendar.
  • Knowledge of League ticketing and retail requirements.
  • Experience of successfully leading sales or marketing campaigns.
Benefits

This is a full-time role offering the opportunity to play an integral part in growing Waterford FC's supporter base and retail presence.

How to Apply

To apply, please submit your application with details outlining why you are suitable for this role.

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