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Guest Services Representative

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our front office team as a Front Office Assistant. The successful candidate will be responsible for managing guest arrivals, processing payments, and maintaining accurate records.

Responsibilities
  1. Receive and register guests on arrival, using their names at all times adhering to laid-down procedures.
  2. Ensure all documentation relating to the registration and checking out of guests is as per standard procedures.
  3. Check and ensure the correctness of all reception floats.
  4. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
Requirements
  • Proven experience in a similar role or customer-facing environment.
  • Excellent problem-solving and analytical skills.
  • Ability to work under pressure and meet deadlines.
  • Basic knowledge of hotel operations and procedures.