Guest Services Manager

2 days ago


Dublin, Dublin City, Ireland Ashford Castle Full time

Join to apply for the Guest Services Manager role at Ashford Castle - part of The Red Carnation Hotel Collection.

We are currently looking for an enthusiastic and dedicated Guest Services Manager to join the Front of House Team.

Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience.

Key Responsibilities Of The Guest Services Manager Will Include:

  • Lead and manage the Guest Services team, ensuring exceptional service delivery.
  • Provide coaching, training, and development opportunities for the team.
  • Monitor team performance and ensure adherence to service standards.
  • Greet guests warmly, ensuring a positive first impression and personalized care.
  • Anticipate and fulfill guest needs, including VIP and special requests.
  • Create and manage personalized guest plans, including pre, during, and post-stay communication.
  • Oversee daily operations of the Guest Services department, ensuring efficiency and consistency.
  • Communicate guest details and service plans across departments.
  • Maintain knowledge of hotel products, services, and facilities.
  • Uphold Forbes 5-star standards and company policies.

The ideal candidate for the Guest Services Executive position should:

  • Be self-motivated, standards-driven, and thrive in a fast-paced environment.
  • Be fluent in English with high personal standards and a passion for working in a luxury hotel with previous experience.
  • Possess strong communication, interpersonal, and organisational skills.
  • Be knowledgeable about Forbes 5-star standards and Red Carnation Standards and adaptable in approach.
  • Be capable of handling high-pressure situations with composure.
  • Have a third level educational discipline desired.
  • Have experience working with the Opera system.

What's in it for you?

  • Professional, award-winning training and development opportunities.
  • Discounted accommodation rates with Red Carnation Hotel Collection.
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with many local businesses and third-party service providers (including Estate Activities).
  • Heavily subsidised accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend friend and family bonus scheme.
  • Two paid volunteering days each year.
  • Holiday allowance increasing with length of service up to 25 days.
  • Hotel-based recognition incentives.
  • Free access to Employee Assistance Programme.

Join us in this incredible new opportunity
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Rapport Guest Services Full time

    Role Responsibility Within this role you you will be: • Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events. • Proactively deal with any enquiries, in person, via the phone or email in a timely and professional manner. • First line support for any IT and AV requirements within the...


  • Dublin, Dublin City, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    As a Night Manager at Staycity Group, you will have the opportunity to join a vibrant and inclusive team that encourages you to bring your unique self to work. We're not just an aparthotel group; we're a diverse and dynamic organization that values kindness, mutual respect, and collaboration among colleagues and guests.In this multifaceted role, you will be...


  • Dublin, Dublin City, Ireland Carlton Dublin Airport Full time

    Join Our Team at Carlton Dublin AirportWe are seeking a highly motivated and experienced Front Office Manager to lead our Reception Team and deliver exceptional guest experiences. As a luxury hotel, we pride ourselves on providing outstanding service, comfort, and amenities to our discerning guests.In this critical role, you will oversee the day-to-day...


  • Dublin, Dublin City, Ireland Windward Management Full time

    About Windward ManagementWe are a leading hospitality management company, managing and operating hotels on behalf of our owners.Founded in 2007, we have built a reputation for excellence in hotel management.Our team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential.We recognize the...


  • Dublin, Dublin City, Ireland Aimbridge Hospitality Full time

    Job DescriptionThe Front Desk Supervisor plays a crucial role in providing exceptional guest service, managing front desk operations, and contributing to the overall success of the hotel. Key responsibilities include:Approach all interactions with guests and colleagues in a friendly, courteous, and professional manner.Maintain accurate records and reports,...


  • Dublin, Dublin City, Ireland Carlton Dublin Airport Full time

    **Join Our Front Office Team at Carlton Hotel Dublin Airport**We are a dynamic and welcoming team, dedicated to providing exceptional customer service to our guests.The Front Office Manager is a key member of our team, responsible for leading our Front Office operations and overseeing the Reception Team.This challenging role involves:Providing excellent...


  • Dublin, Dublin City, Ireland Leonardo Hotel Parnell Street (Formerly Jurys Inn) Full time

    Guest Services RoleWe are seeking a friendly and organized individual to fill the role of Guest Services Associate at our hotel. As a Guest Services Associate, you will be responsible for ensuring that our guests receive exceptional service and support during their stay with us.Key Responsibilities:Responding to guest queries and concernsProviding...


  • Dublin, Dublin City, Ireland The Ivy Collection Full time

    Job SummaryThe Ivy Dublin , located on Dawson Street, offers a unique dining experience that combines old-world charm with contemporary style. As a Guest Services Representative, you will play a key role in delivering exceptional customer experiences and supporting the Reception Manager in building a high-performing team. Your responsibilities will include...


  • Dublin, Dublin City, Ireland Caprice Holdings Ltd Full time

    We are a dynamic and ambitious restaurant group, constantly striving to innovate and improve our services. We are now recruiting for a highly skilled Receptionist to join our team.In this role, you will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a seamless dining experience. You will also be...


  • Dublin, Dublin City, Ireland The Address Collective Full time

    About The Company:The Address Collective is committed to providing exceptional hospitality services to its guests.We strive to create memorable experiences through personalized attention to detail and genuine warmth.Job Summary:We are looking for a seasoned Front Office Assistant who shares our passion for delivering outstanding guest experiences.Main...


  • Dublin, Dublin City, Ireland Moxy Dublin City Full time

    About the RoleWe are seeking a highly skilled and motivated Guest Services Supervisor to join our Front Desk team at Moxy Dublin City.Key Responsibilities:Supervise the processing of all guest check-ins, ensuring timely confirmation of reservations and room assignment.Oversee the issuance and activation of room keys, guaranteeing a seamless experience for...


  • Dublin, Dublin City, Ireland The Morgan Hotel Full time

    At The Morgan Hotel, we are looking for a talented Guest Relations Executive to join our team. As a key ambassador of our hotel, you will be responsible for creating exceptional experiences for our guests.You will have the opportunity to engage with guests from around the world, anticipate their needs and provide personalized service. We offer a competitive...

  • Guest Service Agent

    2 days ago


    Dublin, Dublin City, Ireland The College Green Hotel Dublin, Autograph Dublin Full time

    The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for a full time Guest Service Agent to join our Reception team.Working a variety of shifts, the Guest Service Agent will be responsible for the smooth running of the check in/out process, ensuring that all guests...


  • Dublin, Dublin City, Ireland Radisson Blu Royal Hotel Dublin City Full time

    Join to apply for the Guest Service Porter role at Radisson Blu Royal Hotel Dublin City.The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for a Guest Service Porter to join our team.The College Green Hotel Dublin is a luxury 5-star Dublin City hotel. Enjoying an...


  • Dublin, Dublin City, Ireland Lululemon Athletica Full time

    Role DescriptionWe're seeking a Guest Service Expert to join our team at Lululemon Athletica. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences in our stores.Your primary responsibility will be to engage with guests to understand their needs, share product knowledge, and facilitate seamless...


  • Dublin, Dublin City, Ireland Legence Full time

    We're seeking a charismatic Front Office Receptionist to join our team at Rendezvous Hotel Sydney The Rocks.Key Responsibilities:Provide exceptional guest service, ensuring seamless check-in and check-out experiences.Manage administrative tasks with efficiency and accuracy.Offer genuine local advice and insider knowledge to enhance guests' stays.A successful...


  • Dublin, Dublin City, Ireland Citybbq Full time

    City Barbeque is seeking a Sales Representative - Catering Team Member to join our call center located in Dublin, OH. This role involves taking incoming phone calls from guests, placing orders, and handling guest complaints.The ideal candidate will have excellent communication skills, be able to adapt to changing guest volume levels with a sense of urgency,...


  • Dublin, Dublin City, Ireland Radisson Blu Royal Hotel Dublin City Part time

    About UsWe are a dynamic and forward-thinking hotel company, committed to delivering exceptional service and creating unforgettable experiences for our guests.Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our Front Office team at the Radisson Blu Royal Hotel Dublin City.ResponsibilitiesDeliver exceptional service...


  • Dublin, Dublin City, Ireland RedChair Recruitment Full time

    We are looking for a highly skilled Guest Services Representative to join our team at Red Chair Recruitment. The successful candidate will be working in a fast-paced environment at a 4-star hotel in Dublin.The ideal candidate will have at least one year of experience in a similar role, excellent communication skills, and the ability to multitask in a...