Guest Services Manager

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

As a Night Manager at Staycity Group, you will have the opportunity to join a vibrant and inclusive team that encourages you to bring your unique self to work. We're not just an aparthotel group; we're a diverse and dynamic organization that values kindness, mutual respect, and collaboration among colleagues and guests.

In this multifaceted role, you will be responsible for ensuring seamless front desk operations, delivering exceptional guest experiences, and motivating your team to exceed expectations. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate operations across our stunning aparthotel.

Our comprehensive package of benefits supports your health, wellness, learning, and development. These include:

  • Paid maternity, surrogacy, adoptive, and paternity leave
  • An extra day off for your birthday so you can celebrate in style
  • Flexible working patterns to support all team members
  • Discounted rates for overnight stays for you, your family, and friends
  • A refer and earn scheme if you successfully refer a friend to work with us
  • TaxSaver commuter scheme (only applicable in Ireland)
  • Cycle to work scheme - to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • Education Support to help you foster new skills, build confidence, and flourish
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Key responsibilities include:

  • Ensuring the smooth running of the front desk on a daily basis, liaising between guests and all departments
  • Welcome all guests to the hotel in a friendly manner, following the Standard of Procedure
  • Monitor the preparation of breakfast for our Staycity Cafe
  • Ensure payment verification upon check-in and follow the procedure for each different payment type
  • Supervise department employees, ensuring correct standards and methods of service are maintained
  • Anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel
  • Manage and motivate a team of direct reports on a daily basis


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