Guest Experience Manager

3 days ago


Dublin, Dublin City, Ireland Royal Marine Hotel Full time

The Royal Marine Hotel in Dun Laoghaire is seeking a dedicated Guest Experience Manager to lead our team in providing outstanding guest services. As a key member of our hotel operations, you will play a crucial role in ensuring the highest standards of guest satisfaction.

Responsibilities:
  1. Reservations Management: Handle all reservation enquiries efficiently, using phone, email, and online booking systems to deliver smooth check-in processes and exceed customer expectations.
  2. Customer Service: Develop and maintain strong relationships with clients, providing personalized service for all aspects of their booking. Address customer inquiries promptly and professionally.
  3. VIP and Special Requests: Manage VIP reservations and special requests, delivering exceptional service for high-profile guests.
  4. Team Collaboration: Work closely with other departments to ensure seamless guest experiences, consistently meeting and exceeding expectations in all hotel areas.
Qualifications:
  • Relevant experience in hotel reservations or a related field.
  • Strong communication and interpersonal skills.
  • Proficiency in English (written and oral).
  • Familiarity with hotel management software, including Opera/Hotsoft.
  • Excellent organizational and time management skills.
  • Able to work under pressure and maintain a positive attitude.


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