Guest Services Coordinator
3 days ago
The Front Desk Supervisor plays a crucial role in providing exceptional guest service, managing front desk operations, and contributing to the overall success of the hotel. Key responsibilities include:
- Approach all interactions with guests and colleagues in a friendly, courteous, and professional manner.
- Maintain accurate records and reports, including Front Office logs and Trace Files.
- Ensure timely and efficient processing of guest check-ins, check-outs, and room assignments.
- Monitor and maintain a high level of knowledge about hotel services, amenities, and promotions.
- Collaborate with other departments to resolve guest issues and concerns.
- Stay up-to-date on company policies, procedures, and protocols.
- Participate in training programs and workshops to enhance skills and knowledge.
About Aimbridge Hospitality
Aimbridge Hospitality is a leading hospitality management company dedicated to delivering exceptional experiences for our guests. Our commitment to excellence, innovative approach to hospitality, and focus on employee development set us apart from other companies in the industry.
Requirements
To be successful as a Front Desk Supervisor, you should possess the following qualities:
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Attention to detail and organizational skills.
- Adaptability and flexibility in a fast-paced environment.
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