Current jobs related to Quality Assurance Analyst - Dublin, Dublin City - Wipro

  • Quality Assurance Analyst

    3 days ago

    Dublin, Dublin City, Ireland Oliver James Associates Ltd. Full time

    At Oliver James Associates Ltd., we are seeking an experienced Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a vital role in ensuring the quality of our application.Job Description:We are looking for a skilled Quality Assurance Analyst to collaborate with cross-functional teams to identify defects, execute tests,...

  • Claims Quality Assurance Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland LINCOLN RECRUITMENT Full time

    Job Title: Claims Quality Assurance Analyst Salary: € Reporting to: Claims Business Support Manager Location: Dublin Contract: Permanent Working Model: Hybrid Working Model Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role. About the Role: The...

  • Content Quality Assurance Analyst

    1 day ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job DescriptionWe are seeking an experienced Content Quality Assurance Analyst to join our team. As a key member of our content review process, you will be responsible for ensuring the accuracy and quality of information.Responsibilities:Review and verify information against established policies and guidelines.Identify and report any discrepancies or...

  • Turkish Quality Assurance Analyst Position

    4 days ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    We are looking for a talented individual to fill the position of Turkish Quality Assurance Analyst. The successful candidate will have a strong background in quality assurance and excellent communication skills.The ideal candidate will have a degree or equivalent practical experience, minimum of 2 years experience in a sales or call center environment with...

  • Operational Assurance Analyst

    2 days ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Invesco's EMEA Controls Assurance team is seeking an Operational Assurance Analyst to join our team in Dublin. As an operational assurance analyst, you will be responsible for delivering high-quality assurance services to ensure the effectiveness and efficiency of our Front Office Control processes.Your key responsibilities will include identifying and...

  • Quality Assurance Expert

    3 days ago

    Dublin, Dublin City, Ireland SRG Full time

    We are seeking a highly skilled Business Test Analyst to join our team in Dublin. This is a fantastic opportunity to work in a hybrid role that combines systems testing and business analysis activities.Key responsibilities include:Test case development and executionBusiness requirements gathering and analysisData validation and quality assuranceThe...

  • Quality Assurance Analyst with Portuguese

    1 week ago

    Dublin, Dublin City, Ireland Wipro Full time

    Quality Assurance Analyst with PortugueseThis new project is a significant part of our business expansion in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporations, with a notable presence in the social media industry. Therefore, we are seeking 4 passionate new colleagues to...

  • Quality Assurance Analyst With Turkish

    3 days ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    Title: Quality Assurance Analyst with TurkishRequisition ID: 50674City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.Leveraging our holistic portfolio of capabilities in...

  • Quality Assurance Analyst

    1 day ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    About the CompanyTN Ireland is a leading provider of software development and testing services. We are committed to delivering high-quality software products that meet the needs of our customers.We are seeking a highly skilled Automation Tester to join our team in Dublin. As a key member of our Quality Assurance team, you will be responsible for ensuring the...

  • Quality Assurance Specialist

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the Role:In this exciting role as a QC Analyst, you will be a member of our quality assurance team responsible for activities involved in developing and maintaining quality programs, processes, and procedures that ensure compliance with established standards and agency guidelines.Your Key Responsibilities:You will perform analysis of quality control...

  • Quality Assurance Analyst with Turkish

    5 days ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    Title: Quality Assurance Analyst with TurkishRequisition ID: 50674City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities...

  • Quality Analyst

    5 days ago

    Dublin, Dublin City, Ireland Coyle Consulting Full time

    This range is provided by Coyle Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Coyle ConsultingDuration: 6 Months (Contract via Coyle Consulting)Working Schedule: Hybrid (Tues-Thurs in office, Mon & Fri remote)Working Hours: Normal business...

  • Quality Analyst in Insurance Claims

    4 days ago

    Dublin, Dublin City, Ireland FK International Full time

    Job Description: The Claims Quality Assurance Analyst plays a critical role in ensuring that claims handling procedures are executed in compliance with SLAs, best practices, and internal policies. This involves evaluating claims processing to maintain consistency and accuracy while driving process improvements to enhance efficiency and reduce errors.The...

  • Quality Assurance Analyst with Turkish

    5 days ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Quality Assurance Analyst with TurkishRequisition ID: 50674City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building...

  • Quality Assurance Analyst with Spanish

    5 days ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    Title: Quality Assurance Analyst with Spanish (Maternity cover)Requisition ID: 50675City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...

  • Quality Assurance Analyst with Spanish

    1 day ago

    Dublin, Dublin City, Ireland Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Quality Assurance Analyst with SpanishRequisition ID: 50675City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building...

  • Quality Assurance Specialist

    19 hours ago

    Dublin, Dublin City, Ireland Quanta Consultancy Services Ltd Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled QC Analyst to join our team at Quanta Consultancy Services Ltd. This role is an excellent opportunity for someone looking to grow their career in the biotechnology industry.Responsibilities:Perform release testing for biological products and assist in updating documentation as...

  • Quality Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst (Social media) - Portuguese (Brazil) Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Mon - Friday - evening shift Language - Portuguese (Brazil) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Quality Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role - Quality Analyst French speaker (Social media)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Mon - Fri 9am - 5:30pm or 6 pm till 2 am with shift premiumLanguage - FrenchAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...

  • Quality Analyst

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role - Quality Analyst French speaker (Social media)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Mon - Fri 9am - 5:30pm or 6 pm till 2 am with shift premiumLanguage - FrenchAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...

Quality Assurance Analyst

2 weeks ago

Dublin, Dublin City, Ireland Wipro Full time

Join us at Wipro Technologies, a leading player in the industry with a well-established history in various domains.

This project is a significant part of our business expansion in the QAAS (Advisory Services) domain for one of the largest American information technology companies.

We are seeking an experienced Quality Assurance Specialist to join our growing team in Dublin, Ireland.

Please note that due to working with sensitive data, the job requires full-time office work from Monday to Friday at the client premises in Dublin where employees can carry out their activities in the safest and most technologically advanced environment.

Requirements:

  • Degree or equivalent practical experience
  • Minimum of 2 years experience in a sales or call center environment with Quality Assurance experience
  • Excellent interpersonal and communication skills
  • Bilingual - Fluent in English and German
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
  • Ability to work in a fast-paced environment.
  • Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.
  • Coaching experience is a plus.
  • Experience in the advertising industry is a plus

Key responsibilities include:

  • Performing audits on recorded and live client interactions and providing evaluation feedback to call center agents through QMS
  • Conducting regular one-on-one or group calibration to ensure evaluations are aligned based on business requirements
  • Supporting the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
  • Applying critical thinking & analytics thinking to provide insights to the client
  • Conducting weekly analysis to identify error trends and for top errors, conducting root cause analysis (RCA)
  • Highlighting trends and red flags to the business for better improvements
  • Maintaining accurate sample calls/chats library in accordance with local legal requirements
  • Collaborating with internal and external stakeholders, highlighting QA trends and insights to the business
  • Providing a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders
  • Pursuing career growth within the organization and building a successful career path
  • Eligible for relocation assistance
  • Access to a diverse range of benefits
  • Personal and professional development through training programs covering hard and soft skills
  • Comprehensive salary package with various components
  • Private medical insurance
  • Pension and retirement schemes
  • Life insurance
  • Income protection
  • Various other social benefits