
Provide Exceptional Guest Experiences
1 week ago
We are looking for a motivated individual to join our team as a Guest Experience Assistant. As a key member of our hospitality team, you will play a vital role in ensuring our guests have an exceptional stay with us.
Key Responsibilities:
- Cleaning and maintenance of bedrooms, bathrooms, and public areas
- Servicing and cleaning of all public areas, including public toilets, reception, conference, and function rooms
- Checking of equipment in all public areas and bedrooms
- Ensuring general enquiries are promptly dealt with
- Referring guest complaints to the Accommodation Supervisor/Manager
- Dealing with lost property in line with company policy
- Maintaining your department and stores in a neat and tidy fashion at all times
- Communicating regularly with accommodation Manager regarding the status of rooms, public area cleanliness, and other issues that may arise
Required Skills:
- Team-focused approach
- Cleaning operations expertise
- Excellent communication and interpersonal skills
Why Join Us?
- Exceptional team fostering a supportive dynamic and rewarding workplace within the hospitality industry
- Professional growth and development through ongoing training and upskilling opportunities
- Exclusive employee rates for hotel stays and leisure activities
- Health and wellbeing support through employee assistance program and wellness initiatives
- Insurance discounts through FBD Insurance
- Free on-site parking and meal provisions during shifts
- Employee referral program and recognition through team social events
- Positive team culture valuing teamwork, respect, and recognition
Our core values include treating each other with respect, working cohesively as one team, thinking outside the box, and taking accountability.
Skills We're Looking For:
- Teamwork and collaboration
- Cleaning and maintenance expertise
- Hospitality and customer service skills
At our hotel, we strive to create a positive and inclusive work environment where everyone feels valued and supported.
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