Guest Experience Manager

4 weeks ago

Maynooth, Co Kildare, Ireland The Firm Full time

Were looking for an inspiring Guest Experience Manager to take ownership of delivering world-class hospitality across this retail, tourism and hospitality venue. In this key role, youll lead front-of-house operations, support seasonal campaigns, and ensure every guest enjoys a seamless, memorable visit. The Role As Guest Experience Manager, youll oversee the Concierge and Guest Services team, drive service excellence, and champion guest-centric initiatives. From managing touchpoints and resolving feedback to planning promotions and supporting sales, youll balance operations with strategy to elevate the guest journey. Key Responsibilities Lead the team in delivering exceptional hospitality at every touchpoint Support budget planning and monitor performance with the Head of Guest Experience Interpret market trends to design seasonal campaigns and promotions Grow sales and profitability across retail services, gift cards, and B2B offerings Ensure effective guest communications, engagement, and data capture Collaborate with Marketing, Retail, and wider Village teams to support campaigns Resolve guest feedback with professionalism, while driving continuous improvement Oversee compliance with safety, security, and audit standards Were looking for someone who: Has experience in a premium or luxury business environment Brings sales knowledge, ideally within retail or hospitality Is guest-centric with a natural flair for service and cultural awareness Communicates confidently and builds strong relationships Is resilient, adaptable, and solution-focused Can collaborate across departments and lead a motivated team Has flexibility to work weekends and bank holidays Is fluent in English (additional European languages a plus) Why Join ? This is a chance to play a pivotal role in shaping hospitality experiences at an iconic destination. Youll lead a passionate team, work closely with luxury brands, and have the opportunity to innovate while delivering service that exceeds expectations. If this sounds like you, send in your CV today Skills: Guest Services Manager Hotel Luxury Business Retail

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