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Technical Support Team Leader
1 week ago
As a Technical Support Team Leader, you will be responsible for managing a small team of four people and leading in all aspects of technical support, continuous improvements, and ensuring that clients are satisfied.
Key Responsibilities:- Management of IT and Tech Support Teams
- Maintenance of high performance levels of service
- Development of systems, procedures, and methodologies to support outstanding service delivery
- Delivery of key IT projects
- Service delivery performance and quality control
- System and service improvements
- People management within the small IT team
The ideal candidate will have 3 years of previous experience in a similar role, strong IT Security knowledge, customer focus, and people management and leadership skills. Strong ERP system knowledge, particularly SAP Business One, is an advantage. Project management experience is essential.
A competitive salary package, including 25 days holiday, hybrid working, Pension, and life cover, is on offer for the right candidate.