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Technical Support Team Leader

1 week ago


Ennis, Clare, Ireland RedChair Recruitment Full time

As a Technical Support Team Leader, you will be responsible for managing a small team of four people and leading in all aspects of technical support, continuous improvements, and ensuring that clients are satisfied.

Key Responsibilities:
  • Management of IT and Tech Support Teams
  • Maintenance of high performance levels of service
  • Development of systems, procedures, and methodologies to support outstanding service delivery
  • Delivery of key IT projects
  • Service delivery performance and quality control
  • System and service improvements
  • People management within the small IT team

The ideal candidate will have 3 years of previous experience in a similar role, strong IT Security knowledge, customer focus, and people management and leadership skills. Strong ERP system knowledge, particularly SAP Business One, is an advantage. Project management experience is essential.

A competitive salary package, including 25 days holiday, hybrid working, Pension, and life cover, is on offer for the right candidate.