Motivated Injury Claims Handler

2 days ago

Galway, Galway, Ireland beBeeSettlement Full time €40,000 - €65,000
Claims Resolution Specialist

This role involves handling injury or liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives.

Key Responsibilities:
  • Managing a portfolio of cases to ensure each case is reserved appropriately in line with RSA's case reserving methodology.
  • Proactively managing a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
  • Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimize leakage and protect the interests of the business.
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Organizing and using approved internal and/or external suppliers to drive proactive settlement of claims.
  • Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
  • Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
  • Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.

To work always within your individual claims handling license. To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics. To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches. To have a full understanding of relevant legislation and market agreements/developments. To always adhere to Claims Best Practice.

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