Application Support Lead Position

6 days ago


Letterkenny Municipal District, Ireland Tata Consultancy Services Full time

Are you a talented IT Support Specialist looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we want to hear from you

As a Senior Application Support Engineer at Tata Consultancy Services, you will play a key role in providing top-notch support for our clients' applications. You will be working closely with cross-functional teams to deliver solutions and improvements to mitigate repeat production issues.

Key Responsibilities:

  • Providing expert-level support for production incidents and troubleshooting complex application issues
  • Collaborating with cross-functional teams to deliver solutions and improvements to mitigate repeat production issues
  • Maintaining up-to-date documentation of relevant information required for production incident management
  • Closing open tickets by adhering to production support service level agreements

Requirements:

  • 12-15 years of relevant IT experience
  • 10 years of proven experience in application production support
  • Strong knowledge of J2ee, Spring, Spark, Workflow, REST Services, Oracle, OpenShift (Fabric)
  • Experience with SCM tools like GIT, SVN and build tools like Maven (Build tool) / Gradle
  • Excellent communication and stakeholder management skills

What We Offer:

  • A competitive salary package featuring pension, health care, life assurance, laptop, phone and access to extensive training resources
  • Ongoing professional development opportunities to help you grow your career
  • A collaborative and dynamic work environment that values diversity, inclusion and wellbeing


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