Inbound Call Center Agent

6 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

In this exciting role as a Telesales & Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers. Your primary responsibility will be to handle high-volume calls and emails, providing expert support and guidance to help customers overcome any challenges they may be facing.

You will work closely with colleagues to identify and resolve customer complaints and issues efficiently, ensuring that all interactions are handled with empathy and sensitivity. A key aspect of this role is meeting performance targets, including SLAs, which will require you to be proactive and results-driven. Additionally, you will be responsible for maintaining accurate records and adhering to regulatory requirements.

To excel in this position, you will need to possess excellent communication and interpersonal skills, with the ability to think critically and work well under pressure. Experience in customer service or a related field is highly desirable, as is a background in sales or telemarketing. If you are a motivated and enthusiastic individual looking for a new challenge, we would love to hear from you.


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