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HVAC Team Lead

2 weeks ago

Dublin, Dublin City, Ireland Sigmar Recruitment Full time

About Sigmar Recruitment

Opportunity Overview
  • A leading member of the Irish HVAC industry is seeking an experienced professional to lead their field and customer service team.

The ideal candidate will have a strong background in people management, customer service, and analytical skills.

This role offers an excellent opportunity for career growth and development within a well-established company with a broad customer base.

Skill Requirements:

  • 5+ years' relevant experience in a similar role, ideally from an HVAC environment or similar.
  • Strong people management and customer service abilities.

Responsibilities:

  • Lead the field and customer service team to ensure users of the company's HVAC equipment are working properly.
  • Ensure efficient and effective responses to planned and emergency calls.
  • Schedule and coordinate the field service team's workload.
  • Assist and guide the customer service team with complex cases.
  • Analyse relevant KPIs and ensure data is correctly processed and analysed.
  • Develop and update relevant procedures and policies.

What We Offer:

  • Excellent career opportunity.
  • Strong remuneration package.