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Claims Portfolio Manager

3 weeks ago

Dublin, Dublin City, Ireland Fruition Group Full time

Job Overview: Fruition Group is seeking an experienced Claims Portfolio Manager to lead the delivery of effective claims strategies and act as a trusted technical advisor across the property claims function.

About the Role: As a key member of our team, you will take ownership of a technical property claims portfolio, ensuring efficient progression and resolution within delegated authority levels. You will deliver prompt, effective responses to customer and stakeholder queries, maintaining a high standard of service.

Key Responsibilities:

  • Take ownership of a technical property claims portfolio, ensuring efficient progression and resolution within delegated authority levels.
  • Deliver prompt, effective responses to customer and stakeholder queries, maintaining a high standard of service.
  • Liaise with external loss adjusters and service providers to ensure thorough investigations and timely outcomes.
  • Accurately assess loss values, identify potential fraud or recovery opportunities, and make informed decisions on coverage and liability.
  • Provide oversight and guidance on complex claims referred by team members, ensuring records are maintained to support audit and transparency.
  • Conduct desktop and, where needed, on-site investigations to support claims evaluation and resolution.
  • Ensure technical accuracy and consistency in all aspects of claim handling and documentation.
  • Support the development of case strategies, offering insights and tracking performance against key metrics.

Requirements:

  • Minimum of 5 years experience in the insurance industry, ideally in technical property claims or loss adjusting.
  • Proven ability to manage complex claims and offer technical direction.
  • Progress toward, or completion of, relevant qualifications (e.g. CIP, MDI, ACII, C Dip LA).
  • Strong understanding of property insurance principles and claims handling best practices.
  • Excellent analytical, numerical, and decision-making skills.
  • Skillful communicator with strong interpersonal and written skills.
  • Experience working with suppliers and external vendors.
  • Knowledge of relevant legislation and regulatory frameworks.