Restaurant Operations Manager

2 weeks ago


Dublin, Dublin City, Ireland beBee Careers Full time

Job Description:

We are seeking a dedicated and experienced Restaurant Manager to oversee the customer-facing areas and back office administration of our restaurant. This role is responsible for ensuring exceptional customer service, efficient operations, and achieving revenue targets while fostering a positive work environment.

Main Responsibilities:

  • Ensure an efficient and friendly service for all guests.
  • Maintain high levels of customer satisfaction at all times.
  • Foster a positive and productive working environment for the team.
  • Train staff to uphold uniform service standards and schedule regular refresher training sessions.
  • Maintain cleanliness and adhere to health and safety regulations at all times.
  • Handle customer complaints effectively and escalate if necessary.
  • Collaborate with department managers and liaise effectively with all departments.
  • Ensure all service items and consumables meet the highest standards.
  • Manage stock levels, including stocking and restocking equipment.
  • Understand and balance revenue versus costs.
  • Maximise all revenue streams using various selling strategies to achieve agreed gross profit percentages.
  • Minimise stock waste and losses through monthly stock take records.
  • Develop and review an annual and monthly plan in collaboration with the Operations Manager and Head Chef.
  • Provide the Operations Manager with weekly revenue reports.
  • Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
  • Identify, correct, and report anomalies on POS systems in a timely manner.


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