
Italian Client Support Specialist
2 weeks ago
Job Opportunity:
Italian Customer Service RoleWe are seeking a highly motivated and skilled Italian Customer Service Representative to join our team.
About the JobThis role requires managing tasks, providing excellent service to customers and colleagues, learning and utilizing IT tools and systems, and becoming an expert in products, transit times, bookings, and tracking.
- Manage tasks effectively
- Provide exceptional customer service
- Utilize IT tools and systems
- Become an expert in products and services
- Handle complaints professionally
- Analyze reports and collaborate with the team
- Stay organized with emails and tasks
- Maintain accurate intranet information
- Contribute to process development
- Educate on company policies and procedures
To be successful in this role, you will need:
- Previous customer service experience
- 1-2 years experience of a fast-paced service environment
- Strong self-management/motivation skills
- Demonstrable knowledge of achieving group/individual targets
- Strong understanding of reporting tools and techniques
- Strong PC skills including use of Excel
- Fluency in Italian is essential
The role requires working 3 days in office and 2 days from home under a hybrid work model. Working hours are Monday - Friday between 6am - 5:30pm. No weekends are required for this role.
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