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AWS Engineer
1 week ago
Overview
The AWS Support team is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
Responsibilities:
- Solve customer cases through a variety of contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
- Drive initiatives to improve support-related processes and our customers' experience.
- Partner with internal teams to provide the required support services to AWS customers.
Requirements:
- 1+ years of software development or 1+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Knowledge or experience in data science or similar role involving data extraction, analysis, statistical modeling, communication experience, and troubleshooting.
Additional Information:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
