Duty Shift Supervisor

2 days ago

Maynooth, Co Kildare, Ireland beBeeOperations Full time €35,000 - €38,000
Senior Operations Manager

We are currently seeking an experienced and proactive hospitality professional to take full responsibility for hotel operations during the night shift.

The Senior Operations Manager will oversee all departments, ensure the safety and security of guests and staff, and maintain the highest standards of service throughout the night.

  • Oversee all hotel operations during the night, acting as the senior manager on duty.
  • Supervise and support front desk and night audit operations, ensuring accuracy in financial reporting and guest records.
  • Manage guest arrivals, departures, late check-ins, and special requests with professionalism and warmth.
  • Conduct regular property walks to ensure security, safety, and cleanliness standards are maintained.
  • Handle and resolve guest complaints or incidents promptly, escalating where necessary.
  • Coordinate with housekeeping, maintenance, and F&B teams to address overnight operational needs.
  • Complete and verify night audit reports, reconciling daily transactions and preparing handovers for morning management.
  • Monitor staff performance, provide guidance, and ensure all night shift team members adhere to hotel policies and SOPs.

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