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Reservations Supervisor

3 weeks ago

Maynooth, Co Kildare, Ireland Glenroyal Hotel Full time

Reservations Supervisor Glenroyal Hotel & Leisure Club The 4-star Glenroyal Hotel & Leisure Club is seeking a detail-oriented and customer focused Reservations Supervisor to join our fantastic team.
Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.
Role Overview: As a Reservations Supervisor with the Glenroyal Hotel, you will help to lead our reservations department to ensure the smooth and efficient handling of all booking enquiries.
You will assist the Reservations Manager in overseeing the daily operations, optimising room occupancy and delivering excellent guest service.
Main Responsibilities Dealing with all incoming reservations via phone, email and web in a professional and friendly manner Ensuring all queries are responded to within agreed timelines Accurately inputting reservations into the Guestline reservations system Communicate guest requests to the relevant departments promptly Support the team in managing individual and group bookings Skills & Experience Requirements: Previous hotel experience in a reservations role is essential Experience with a hotel PMS, with Rezlynx being an advantage?
Excellent written and verbal communication skills Good time management skills An eye for detail An organised multi-tasker Experience managing group bookings is a distinct advantage Passion for delivering exceptional guest service ?
We offer great team benefits including: 1 paid volunteering day per year Free on-site parking Complimentary gym membership Free tea/coffee from Shoda Café on shift Paid birthday leave each year Additional annual leave days based off length of service Daily meals and snacks in canteen Internal/external training provided Staff discount across hotel amenities Staff canteen, changing room & shower facilities If this sounds like the right fit for you, wed love to hear from you
Skills: Phone Skills Administration Customer Service