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Healthcare Customer Experience Representative

1 week ago

Kilkenny, Kilkenny, Ireland Vhi Full time

Join Our Team

As a Customer Engagement Advisor, you will play a vital role in delivering exceptional customer experiences and driving business growth.

You will be responsible for managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries.

This role offers a unique blend of sales and customer service, where you will have the chance to develop your expertise across different communication channels.

  • Answering inbound calls from new and existing customers.
  • Providing excellent advice on sales and service to our new and existing health insurance customers.
  • Building a rapport and maintaining a high level of engagement with customers.

Key Requirements

  • Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
  • Results focused with a proven ability to work in a fast-paced target driven environment.
  • Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.

What's On Offer

  • Annual Bonus
  • Pension
  • Health Insurance
  • Ongoing training and development
  • Hybrid working model (remote and office-based work)