Workshop Lead Specialist
2 days ago
**Frank Keane Volkswagen: A Commitment to Excellence**
At Frank Keane Volkswagen, we strive to deliver exceptional service and exceed customer expectations in the automotive retail industry. Our mission is to drive the standard for excellence, providing innovative solutions, personalized experiences, and premium services at every stage of our customers' journey.
**The Role of the Workshop Controller:**
The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring timely and effective completion of all repairs and services. This individual coordinates technicians, manages workload distribution, and maintains the highest standards of customer service in line with Frank Keane Volkswagen's brand values.
**Key Areas of Responsibility:**
**Workforce Management:**
- Task allocation and monitoring of technician productivity.
- Ensuring repair standards are met and providing guidance to the workshop team.
**Workshop Operations:**
- Health and safety standards compliance.
- Optimizing workflow and resource utilization.
**Customer Service:**
- Customer communication and query resolution.
- Quality control processes for serviced or repaired vehicles.
**Technical Expertise:**
- Technical support for complex repair issues.
- Diagnostic equipment usage and maintenance.
**Administration & Reporting:**
- Record-keeping and reporting of workshop performance metrics.
- Timely completion of job cards and associated paperwork.
**Inventory & Parts Management:**
- Parts availability and ordering.
- Stock level monitoring and supply chain optimization.
**Requirements:**
- Prior experience as a Workshop Controller in a Volkswagen dealership or similar environment.
- Strong technical knowledge and leadership skills.
- Valid driving license and flexibility to work irregular hours.
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