Product Experience Coordinator

6 hours ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €40,000 - €55,000
About the Role

As a Product Support Specialist, you will play a vital role in delivering world-class service to our diverse global customers. This is an exciting opportunity to use your German and English skills daily, solve meaningful challenges, and make a real impact on how our customers experience our products.

This position requires strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat. You will be part of a collaborative, multilingual Customer Support team that's passionate about helping people succeed.

Key Responsibilities
  • Helping customers in both English and German by email, chat, or phone — making sure they feel heard, supported, and successful.
  • Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from our products.
  • Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.

We're looking for someone who thrives on problem-solving, learning, and working with a team that celebrates different perspectives. If you have a genuine passion for delivering excellent customer service and creating positive experiences, we'd love to hear from you.

What We Offer

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our office up to 1 day per week.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions.

Your Skills and Qualifications

We're looking for someone with:

  • A critical thinking approach and ability to think on their feet while being a quick learner.
  • Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
  • 1–2 years' experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
  • Flexibility to work across varying shift times to best support our global customers.

We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

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