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Lead Cloud Architect

2 weeks ago

Galway, Galway, Ireland beBeeDirector Full time €120,000 - €150,000
Job Description

We are seeking a highly skilled Director of Architecture to lead our cloud and technology transformation. As part of our Enterprise Customer Contact Center (EC3) organization, you will be responsible for defining capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience.

As a key member of our team, you will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities. Your expertise will be crucial in shaping the future of our Contact Centers and ensuring they support the evolving needs of our business teams, associates, customers, and clients.

The ideal candidate will have at least ten years of experience in an architecture or engineering role, with five years or more as a solution architect. They will demonstrate excellent communication, interpersonal, and relationship building skills, influencing decisions across the organization and engaging with stakeholders at all levels.