Senior Customer Service Representative

7 days ago


Nenagh, County Tipperary, Ireland beBeeCustomer Full time €40,000 - €52,000

Job Title: Service Advisor

We are seeking an experienced Service Advisor to join our team. This is a challenging and rewarding role that will allow you to develop your skills and expertise in the field of customer service.

As a key member of our Aftersales team, you will play a critical role in ensuring that our customers receive the highest levels of service and support. You will be responsible for managing service customer appointments efficiently, dealing with customer requirements for service and repair in an efficient and courteous manner, and liaising with other departments as required.

Key Responsibilities:
  • Manage service customer appointments to ensure maximum efficiency and customer satisfaction
  • Deal with customer requirements for service and repair in a timely and professional manner
  • Liaise with Workshop, Service Reception, Warranty and Parts Department to ensure seamless communication and collaboration

To achieve consistently high standards across the dealership, you will determine workshop availability on the booking system and manage bookings to ensure maximum workshop efficiency. You will also maintain high levels of customer service while offering advice to customers regarding technical issues, costs, completion times, etc.

In addition, you will keep customers up-to-date on progress of each vehicle undergoing maintenance and agree on any additional work required. Delivering the highest levels of customer satisfaction and retention is essential to this role.

Essential Candidate Requirements:
  • A passion for excellence in customer service and a commitment to delivering exceptional results
  • Minimum of 2 years' experience in a similar Service Advisor role or equivalent experience in a related field
  • An enthusiastic, positive results-oriented approach that demonstrates exceptional levels of customer care

The ideal candidate will have excellent interpersonal skills, be highly motivated, and possess fluent written/spoken English with excellent communication and organisational skills. Strong computer skills, including MS Office, are also essential.

Benefits:

  • Performance Bonus

This role requires a full clean driving license and proficiency in managing customer accounts.



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