Danish Client Support Analyst

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We're looking for a Danish Client Support Analyst to join our team in Dublin, Ireland. As a key member of our BPO solutions team, you'll help clients achieve their unique goals by providing exceptional support to their communities.

As a Danish Client Support Analyst, you'll be responsible for assisting clients' communities and resolving inquiries empathetically, accurately, and on time. You'll become knowledgeable about client products and community standards, making well-balanced decisions and advocating effectively for our community.

Responsibilities include investigating and resolving issues reported on client platforms, responding to user inquiries with high quality, speed, empathy, and accuracy. You'll also use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support for our community of users.

Gathering, analyzing, and utilizing relevant data will enable you to develop ways to improve the overall user experience on the site. You'll enforce clients' Terms of Use by carefully monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality.

In this role, you'll identify inefficiencies in workflows and suggest solutions. You'll recognize trends and patterns, escalating issues outside company policy to the global team.

Key Skills:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Strong problem-solving and decision-making skills
  • Proficient in Danish and English
  • Experience working in an office environment is preferable


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