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Financial Services Ombudsman Handler

2 weeks ago

Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time

Job Description:

We are seeking an experienced Complaints Handler to join our Global Complaints team as our FSPO Handler.

The successful candidate will handle formal/informal mediation as part of the FSPO's Dispute Resolution Process.

You will also continue to manage complaints through the FSPO's Formal Investigation and Adjudication processes where necessary.

Your primary responsibility will be to investigate, manage, and prepare written submissions and responses for FSPO complaints.

This role requires strong written and oral communication skills, with the ability to present accurate, clear, and concise communication for internal and external audiences.