Senior Retail Account Manager

Senior Retail Account Manager

The Senior Retail Account Manager plays a pivotal role in driving retail excellence and sales growth by overseeing daily store operations, managing teams, and fostering client relationships. This dynamic professional will lead the way in creating memorable experiences for customers, driving business development, and embodying the brand's values.

• Team Leadership:
• Guide and motivate team members to achieve results, develop individual talents, and create an environment rich with ethics, integrity, and diversity.
• Proactively address employee relations issues with the support of a Retail Development Manager in accordance with local policies and procedures.
• Facilitate regular team and individual communication to ensure collective knowledge among team members.
• Empower team members by sharing the brand vision, challenges, and expectations while holding them accountable.
• Business Development:
• Embodies an entrepreneurial spirit, responsible for building the portfolio of clients through data capture in line with brand expectations.
• Develops business initiatives aligned with the brand vision and strategy.
• Takes responsibility for staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience.
• Communicates retail and collateral stock needs to necessary parties.
• Has a solid understanding of the business environment and provides feedback and reporting to line managers to influence strategies and recommendations.
• Client Experience:
• Creates conditions for consistent and memorable experiences by leading by example on the selling floor.
• Builds long-lasting relationships with clients by providing tailor-made, personalized experiences.
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends.
• Resolves client service complaints with a holistic approach to ensure customer satisfaction.
• Ensures the team has tools and training to provide a CHANEL client experience.
• Guarantees that visual merchandising guidelines are adhered to throughout the counter and maintains a clean, tidy, and welcoming environment at all times.
• Brand Ambassador:
• Embody the values of the brand by being a CHANEL Insider with a solid knowledge of the brand, its heritage, and know-how.
• Shares this knowledge with clients and the team while implementing all received training and being proactive in self-learning.
• Ensures respect for uniform and grooming guidelines at all times.

• Leadership and Management Skills:
• Strategic thinker: Analytical and systemic, challenges the status quo, communicates the vision to inspire and engage.
• Relationship-focused: Collaborative, partnering, and influencing skills.
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.
• Performance-minded and decisive, striving for continuous improvement.
• Soft Skills:
• Posture and communication skills: Verbal and written communication, storytelling.
• Curious, personal agility, continuous learner.
• Self-awareness, self-confidence, and self-control/stress management.
• Enthusiasm, energy, and motivation.
• Trustworthy with integrity/ethics.

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance with ability to add family members, Online GP App with 24/7 appointments available within 24 hours, and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance, and Retail Discounts across multiple retailers.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Lifestyle: Arts & Culture Ticket Discounts across major attractions, CHANEL Product Discounts, and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers, and Additional Holidays across milestones.
• Benefits are eligibility dependant and subject to change at any time.

At CHANEL, we strive to create an inclusive culture that nurtures personal growth and contributes to collective progress.