Customer Support Operations Manager

4 days ago


Dublin, Dublin City, Ireland CPL Full time
Job Description

We are seeking a highly skilled Community Operations Analyst to join our team at CPL. The successful candidate will be responsible for enforcing clients' Terms of Use, investigating and resolving reported issues, and becoming knowledgeable about client's products and community standards.

Key Responsibilities

The successful candidate will be responsible for:

  • Investigating and resolving reported issues, such as requests for account support or potentially abusive content
  • Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remaining knowledgeable about client's products and community standards
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
Requirements

To be considered for this role, candidates must possess strong personal resilience, interpersonal skills, verbal, and written communication skills, and empathy. They should also have high adaptability and a positive approach to challenges, with the ability to make decisions, prioritize, solve problems, and work as part of a team.

Language skills required include fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region, and advanced level of English (C1).

Why Join Us?

CPL offers a dynamic and inclusive work environment, with great internal opportunities for career progression. As a Community Operations Analyst, you will have the chance to work in a multicultural and diverse team, with a focus on customer satisfaction and community engagement.



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