Client Service Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeService Full time €35,000 - €40,000

Job Title:

Client Service Coordinator

About the Role:

We are seeking a skilled Client Service Coordinator to support our operations. The ideal candidate will have experience in customer service and possess excellent communication skills.

Key Responsibilities:

  • Process and log inbound telephone and email enquiries efficiently and professionally.
  • Act as a trusted point of contact for all vehicle maintenance and repair requests.
  • Direct vehicles into their preferred supplier network for repairs, finding the right supplier for the situation.
  • Build long-term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining the high standard of customer service.
  • Achieve team goals as well as individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence.
  • Increase customer survey ratings through consistently delivering excellent service and creative solutions.
  • Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders.
  • Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service.
  • Maintain a high standard of accuracy and compliance in your general administration.

Requirements:

  • Motivation to succeed in a fast-paced environment.
  • Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomatic manner.
  • Demonstrable record of high achievement & drive with a proven ability to deliver results.
  • Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
  • Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives with a team first mindset.
  • Excellent written communication skills allowing you to deliver effective, professional communications.
  • A strong attention to detail enabling a high level of accuracy.
  • Computer literate with an ability to master new platforms and systems.
  • Displays strong interpersonal skills and emotional intelligence, resulting in an ability to build rapport with clients and drivers.
  • Unwavering time management skills, enabling the management of fluctuating workloads through organisation and prioritisation of daily tasks.

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