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Senior Relocations Specialist
2 weeks ago
Are you a seasoned professional with experience in international or domestic household goods relocations? We are seeking a skilled Household Goods Move Coordinator to manage the end-to-end relocation process for clients, ensuring a seamless and stress-free moving experience.
Key Responsibilities:- Coordinate all aspects of household goods moves from origin to destination.
- Manage customer communications, providing updates and support.
- Book freight, transport, and third-party services.
- Prepare and review move documentation and customs paperwork.
- Liaise with suppliers, agents, and internal teams to ensure timelines are met.
- Handle any issues or delays with professionalism and proactive solutions.
- Ensure compliance with international shipping and relocation regulations.
- Track shipments and provide real-time updates to clients.
- Maintain accurate move records in the CRM system.
- Collaborate with sales and operations teams to ensure service quality.
- Manage claims and customer feedback processes.
- Support pre-move surveys and post-move follow-ups.
- Prior experience in HHG relocations is essential.
- Strong communication and customer service skills.
- Ability to manage multiple moves simultaneously and meet tight deadlines.
- Familiarity with international and domestic move processes.
- Attention to detail with excellent organisational abilities.
- Comfortable using CRM and logistics platforms.
