Ecommerce Support Specialist Role

2 weeks ago

Cork, Cork, Ireland beBeeCustomer Full time €55,000 - €70,000

About the Job

We are seeking a skilled Ecommerce Support Specialist to join our team. This role involves providing exceptional technical support to customers in a fast-paced 24x7 environment.

Key Responsibilities

  • Deliver outstanding customer service via phone, email, and chat-based support channels.
  • Develop solutions to improve customer satisfaction and create lifelong advocates of our brand.
  • Collaborate with management and developers to enhance product functionality and resolve issues.
  • Assist customers with common billing, invoice, and account inquiries.
  • Stay up-to-date with product advancements and ecommerce best practices through self-paced training.

Requirements

  • Experience in a customer-facing, service-oriented role, preferably in a phone, email, or chat-based technical support or customer service contact center.
  • Strong ability to utilize self-service resources (internal guides, external service portals, etc) to find solutions.
  • Aptitude toward various web, ecommerce, and hosting technologies and how they work together.
  • Critical thinking and soft skills, with a passion for delivering thoughtful solutions that best fit each situation.
  • Team player interested in growing and competing alongside some of the best technical support agents in the business.
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc).

What We Offer

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

About Us

We empower merchants to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.

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