SAP Technical Service Management Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeExpertise Full time €80,000 - €100,000
Job Title

SAP Technical Service Management Expert - Key Role

We are seeking a highly skilled and experienced Technical Landscape Owner to join our team.

  • About the Role:
  • You will be responsible for ensuring the high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape.
  • This includes deep understanding of customer landscape from technical and business perspectives including its interfaces, strong collaboration with the customer for planning and operations, and alignment on upcoming changes with the Release Management and plan the execution accordingly.
  • You will also be required to analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement, support productization of services including initial setup, documentation, and standardization, and align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive.

Requirements

  • Background:
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
  • Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration.
  • Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures.
  • About 7-10 years of experience in operation of systems installations is a must.

About the Team

The ECS MEE organization is a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems.

Why Join Us?

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

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