Effective Automotive Parts Manager

1 week ago

Dublin, Dublin City, Ireland beBeeParts Full time €40,000 - €60,000
Job Overview

We are seeking a highly skilled and experienced Parts Manager to oversee daily operations in our dynamic parts team. As a key member, you will play a crucial role in ensuring efficiency, accuracy, and excellent customer service.

Main Responsibilities:
  • Support the Parts Team in supervising the daily operations of the high-volume Parts Department.
  • Supervise and mentor Parts Advisors and Senior Parts Advisors, providing guidance, motivation, and support.
  • Act as first point of contact for operational queries, escalating to the Team Lead when necessary.
  • Ensure prompt, professional, and courteous service to all customers (retail, trade, and internal workshop).
  • Monitor Vehicle Health Checks to ensure required parts are identified, priced, and quoted in a timely manner.
  • Oversee the accurate picking, packing, and distribution of parts to technicians and customers, ensuring minimal delays.
  • Assist in managing inventory control and stock levels, maintaining accurate records in the Dealer Management System (DMS).
  • Liaise with Service Advisors, Technicians, and external suppliers to ensure seamless communication regarding availability, pricing, and delivery times.
  • Contribute to trade sales growth and coordinate with delivery drivers as required.
  • Assist the Team Lead with performance reporting, including relevant KPIs, sales tracking, and stock analysis.
  • Deputise for the Team Lead in their absence, ensuring consistent leadership and continuity of departmental operations.
Requirements:

To be successful in this role, you will need:

  • Proven experience in a Parts Department within the automotive industry, ideally in a high-volume dealership or group.
  • Strong knowledge of automotive parts, inventory processes, and DMS operation.
  • Excellent communication skills with the ability to build rapport with colleagues, customers, and suppliers.
  • Leadership ability with experience mentoring or supervising staff.
  • Highly organised, with strong attention to detail and ability to prioritise tasks in a fast-paced environment.
  • Customer-focused with a proactive and problem-solving approach.
  • Flexibility to deputise for the Team Lead and take responsibility when required.
  • Commitment to delivering high standards of service, efficiency, and compliance.
  • Full driving licence.

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