Member Engagement Specialist

2 days ago


County Dublin, Ireland beBeeMemberExperience Full time €50,000 - €55,000
Job Overview

The Member Experience Lead is responsible for driving a culture of outstanding member experience, developing new and existing relationships, and providing exceptional service. This role will ensure that each touchpoint across the member journey is engaging, efficient, and effective, leading to increased member satisfaction rates and loyalty.

Key Responsibilities

- Develop listening points throughout the member journey to identify opportunities for continuous improvement
- Track, oversee, and organize interactions within the membership community
- Drive customer retention and reduce churn by testing new strategies to drive customer value

Requirements

- Demonstrated experience and knowledge in customer engagement
- Strong knowledge of emerging customer engagement channels
- Energetic collaborator, influential communicator, and technology savvy
- Excellent verbal and written communication skills
- Excellent IT skills, including use of Microsoft 365 packages

Benefits

- Salary of €50,000 per annum
- Annual leave plus concession days during Easter and Christmas up to 4 days
- Half-day on the last Friday of each month
- Company support for professional membership of relevant bodies and education programs
- Full access to confidential employment assistance program
- Annual wellbeing program

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