
Community Engagement Specialist
5 hours ago
Job Title: Community Engagement Specialist
">We are seeking a highly skilled and empathetic professional to join our team as a Community Engagement Specialist. In this role, you will be responsible for ensuring the safety and respect within our online community.
">Main Responsibilities:
">- ">
- Investigate and resolve reported issues via our ticketing system">
- Enforce community standards by monitoring and adhering to our client's Terms of Use">
- Become well-versed in our products and community standards to provide excellent support">
- Use your knowledge to identify scalable solutions for our user community">
- Gather and analyze relevant data to enhance the user experience">
- Recognize trends and escalate issues beyond policy guidelines to our global team">
- Identify workflow inefficiencies and suggest improvements">
- ">
- Skills & Competences:">
- Fluency in Russian and proficiency in English (B2-C2)">
- A strong understanding and affiliation with Russian culture and linguistic nuances">
- Resilience and adaptability in a fast-paced environment">
- Strong verbal and written communication skills with a focus on empathy">
- Prioritizing and solving problems collaboratively">
- Effective time management and task prioritization to meet KPIs">
Benefits:
">- ">
- Full-time, permanent contract with flexible working hours">
- Private healthcare and pension contributions">
- Extensive training and access to wellness programs">
- Tax saver and bike-to-work schemes">
- Annual leave entitlement and internal career progression opportunities">
About the Role:
">This is a fantastic opportunity to join a multicultural and diverse team. As a Community Engagement Specialist, you will have the chance to make a real impact in our online community while developing your skills and expertise.
">We offer a supportive and collaborative work environment with great internal career progression opportunities. Our benefits package includes private healthcare, pension contributions, and extensive training. We also offer tax saver and bike-to-work schemes, annual leave entitlement, and more.
">We look forward to hearing from you
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