Community Engagement Specialist

5 hours ago


Dublin, Dublin City, Ireland beBeeExpert Full time €40,000 - €55,000

Job Title: Community Engagement Specialist

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We are seeking a highly skilled and empathetic professional to join our team as a Community Engagement Specialist. In this role, you will be responsible for ensuring the safety and respect within our online community.

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Main Responsibilities:

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  • ">
  • Investigate and resolve reported issues via our ticketing system">
  • Enforce community standards by monitoring and adhering to our client's Terms of Use">
  • Become well-versed in our products and community standards to provide excellent support">
  • Use your knowledge to identify scalable solutions for our user community">
  • Gather and analyze relevant data to enhance the user experience">
  • Recognize trends and escalate issues beyond policy guidelines to our global team">
  • Identify workflow inefficiencies and suggest improvements">
    • ">
    • Skills & Competences:">
    • Fluency in Russian and proficiency in English (B2-C2)">
    • A strong understanding and affiliation with Russian culture and linguistic nuances">
    • Resilience and adaptability in a fast-paced environment">
    • Strong verbal and written communication skills with a focus on empathy">
    • Prioritizing and solving problems collaboratively">
    • Effective time management and task prioritization to meet KPIs">

Benefits:

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  • ">
  • Full-time, permanent contract with flexible working hours">
  • Private healthcare and pension contributions">
  • Extensive training and access to wellness programs">
  • Tax saver and bike-to-work schemes">
  • Annual leave entitlement and internal career progression opportunities">

About the Role:

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This is a fantastic opportunity to join a multicultural and diverse team. As a Community Engagement Specialist, you will have the chance to make a real impact in our online community while developing your skills and expertise.

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We offer a supportive and collaborative work environment with great internal career progression opportunities. Our benefits package includes private healthcare, pension contributions, and extensive training. We also offer tax saver and bike-to-work schemes, annual leave entitlement, and more.

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We look forward to hearing from you



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