Commercial Agreement Expert

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time
Servicenow Overview
Servicenow is a leading provider of enterprise cloud-based solutions. We help organizations work smarter, faster, and better by connecting people, systems, and processes. Our intelligent platform is used by over 8,100 customers, including 85% of the Fortune 500. We are committed to innovation and customer satisfaction, and we strive to make a positive impact on society.

Job Summary
This role is responsible for guiding our Product Management, Development, Support, Security, and Cloud Operations teams in aligning operational policies, commercial contract terms, and industry and regulatory trajectory. The successful candidate will bring innovative products and programs to market by ensuring we have the appropriate agreements, internal policies, and processes in place to drive adoption at scale. This includes aligning products and programs with customer contracts, external regulations, and internal policies, supporting the sales process, and participating in the development of operational policies.

Key Skills and Qualifications:
  • Meaningful experience in the Enterprise SaaS industry, ideally in Operations, Support, and/or Contract Management.
  • 3+ years of experience in contracts or commercial legal roles, with software/SaaS experience being an advantage.
  • Leveraging AI to integrate into work processes, decision-making, or problem-solving.
  • Extracting, analyzing, reporting, and making recommendations based on data using Servicenow tools and Excel.
  • Using your positive energy and excellent communication skills to maintain teamwork within our organization and drive successful outcomes cross-functionally with our business partners.


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