Business Operations Director
3 days ago
Airbnb is a global online marketplace and hospitality service company that offers unique stays and experiences. We have grown from two Hosts welcoming three guests in 2007 to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe.
The Community You Will Join:
We are a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable services that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.
The Difference You will Make:
As the Senior Manager of Field Operations, Business Expansion for the EMEA region, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization. You will ensure alignment with Airbnb's overarching business goals, driving results across diverse markets while fostering a collaborative and high-performance environment.
A Typical Day:
- Build, lead and mentor a team of Market Managers across the EMEA region, driving operational excellence and accountability.
- Cultivate a world-class community of hosts that share their passion with our customers.
- Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.
- Ensure the alignment of local initiatives with broader business goals and performance metrics.
- Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
- Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations.
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