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Epic Client Systems Administrator

3 weeks ago

Letterkenny Municipal District, Ireland Unitedhealth Group Full time

At UnitedHealth Group, we believe in delivering exceptional healthcare experiences that transform lives.

Job Overview

The Epic Client Systems Administrator plays a vital role in ensuring the seamless operation of our healthcare systems. This position is responsible for installing, configuring, and maintaining the Epic client, as well as supporting other delivery infrastructure components on Microsoft Windows servers.

Main Responsibilities
  • Technical Expertise:
  • Install, configure, and maintain the Epic client and other delivery infrastructure components on Microsoft Windows servers
  • Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
  • Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades
  • Monitor Epic system performance as part of daily operational requirements
  • Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services
  • Assist in integrating other applications with Epic using web services
  • Implement Epic system high availability strategies and mechanisms
  • Monitor and fine-tune the performance of Caché database instances
  • Develop disaster recovery procedures
  • Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments
  • Troubleshoot and diagnose Epic application issues and implement solutions
  • E nsure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
  • Define, create user accounts, profiles, roles, and maintain required audit information
  • Work closely with database, environment/infrastructure, and internal/external enterprise security teams
  • Provide on-call support for production performance/availability or other critical issues
Required Qualifications
  • Education:
  • Degree qualified in relevant field (Data Science or STEM subject) or equivalent experience
  • Experience:
  • Experience working with Windows Administrator or Citrix preferred
  • Preferred Qualifications:
  • Experience working with Epic Systems
  • Experience or knowledge of SQL Administration
  • Experience working in an entry-level role or at a helpdesk
  • Experience working on Cloud Platforms (Azure or AWS)
Benefits

We offer a comprehensive benefits package that includes flexible work arrangements, professional development opportunities, and a supportive team environment.